Privacy Policy

Last updated 27 August 2026

XDOT ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it and the choices you have when you shop with us.

Information we collect

• Contact details — your name, email address, phone number and shipping or billing address.

• Order information — the products you buy, order value and delivery preferences.

• Tax details — for business customers, the GSTIN you optionally enter at checkout, used only to raise your GST tax invoice.

• Payment information — processed securely by our payment gateway. We do not store your full card or bank details on our servers.

• Technical data — basic device, browser and usage information collected through cookies to keep the store working and improve it.

How we use your information

We use your information to process and deliver your orders, send order and account notifications, provide customer support, prevent fraud, and — where you have opted in — send you offers and updates.

Sharing your information

We share information only with the partners needed to run the store — our payment gateway, delivery and logistics providers and essential service vendors. We never sell your personal information.

Analytics and advertising

We may use analytics and advertising tools from third parties — such as Google Analytics, Google Tag Manager, Meta (Facebook and Instagram) and Microsoft Clarity — to understand how our store is used, to measure the performance of our advertising, and to show you relevant ads. Depending on the tools we have enabled, these providers may receive information about the pages you view, the products you look at, what you add to your cart and the orders you place, together with identifiers such as cookie IDs and your IP address. Where an advertising provider needs to match your activity to an account, contact details such as your email address or phone number are converted into an irreversible code before they are sent, so the provider never receives them in readable form. Each provider handles that data under its own privacy policy. You can opt out through your browser or device settings, or through the provider's own controls.

Cookies

We use cookies to keep you signed in, remember your cart and understand how the store is used. Analytics and advertising tools we enable may set their own cookies as described above. You can control cookies through your browser settings, though some features may not work without them.

Data security

We use industry-standard safeguards to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Your rights

You can request access to, correction of or deletion of your personal information, and opt out of marketing messages at any time by contacting us.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

If you have any questions about this Privacy Policy, please reach us through our Contact page.